Delivery and Shipping

1.   DELIVERY
  1. Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.
  2. Goods will generally only be delivered to addresses within Australia.  Owhat is unable to deliver to certain parts of Australia and where this is the case you will not be able to process your Order through the website.  Owhat may, in its absolute discretion, agree to accept Orders for software products for delivery outside Australia but is under no obligation to do so.
  3. Where requested, Owhat will deliver to PO Boxes or Postal Lockers in Australia where possible based on the size of the Goods. Where it is not possible to deliver the Goods to a PO
    • Box or Postal Locker and you have input a PO Box or Postal Locker as the delivery address when placing your Order, Owhat will call you to arrange an alternative delivery address.
  4. Following dispatch of your Goods, Owhat will email you with confirmation of dispatch and an invoice for your Order.
  5. On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, we will, at our discretion, either:
    • Take your Goods to our delivery service provider’s local depots;
    • Take your Goods to a Owhat nominated alternate delivery point that is close to your delivery address (e.g. pharmacy, petrol station, post office or newsagent); or
    • Re-deliver your Goods to your delivery address at a later date.
    • You will receive a text message and/or a calling card at your delivery address containing details of the local depot, alternate delivery point or contact details for you to arrange for re-delivery of your Goods.  Please note that if you do not pick up your Goods from the nominated alternate delivery point within the period specified in the text message and/or calling card, your Goods will be taken to one of our delivery service provider’s local depots for you to pick up at your convenience.
  6. If you require Goods that you have ordered to be re-directed to an address which is not the original Order address, and such Goods have already been dispatched, Owhat will use reasonable endeavours to re-direct the Goods to your requested address and may charge you a reasonable fee for doing this.1.7   When you place an Order for Goods to be delivered, you will be required to select one of the available Delivery Options for your Order. An estimated delivery time will be listed for the Delivery Option that you select (“Selected Delivery Option”) for your Order. Owhat will use reasonable endeavours to deliver the Goods in your Order by the estimated delivery time for the Selected Delivery Option. If certain Goods in your Order are out of stock, the Selected Delivery Option will list different estimated delivery times for those out of stock Goods. Please note that the estimated delivery time for your Selected Delivery Option is an approximate delivery time only and is not a guaranteed delivery time for your Order.
  7. Owhat’s arrangements with its suppliers means that Owhat is only permitted to dispatch online Pre-Orders no earlier than one day prior to the official release date of the Goods offered for Pre-Order. Goods ordered up to 7 days prior to the official release date are (unless otherwise advised) guaranteed to be despatched from our warehouse no later than one day prior to the official release date, and will be delivered to your designated delivery address within Australia in accordance with your Selected Delivery Option for those Goods. Goods ordered within 7 days prior to the official release date may not be despatched until after the official release date.

2.  DELAY IN AVAILABILITY OR DELIVERY OF GOODS
 
  • You agree and acknowledge that:
    • Owhat does not guarantee the dispatch or delivery or availability of Goods within the timeframes set out in Sections 9.7 -  9.8 or 10 in Terms & Conditions, estimated delivery times listed for the Delivery Options or the Selected Delivery Option for your Order or any other timeframes otherwise specified by Owhat or any of its staff;
    • Stock availability and events outside Owhat’s control may cause delays, or in some circumstances, prevent your Goods from being delivered;
    • Delays are particularly likely to occur during busy sale periods such as those around Christmas, Easter and public holidays; and
    • Except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Australian Consumer Law), neither Owhat nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
3.  Free Shipping over $200 offer*
  • Offer is only avalable for Metro Orders.
  • Bulky items over 25KG are excluded from the free shipping and will be quoted after checkout. 
    • If freight costs is not accepted by customer the order will be cancelled and full refund given.